SAP S/4HANA
Missing information and unresolved exceptions can hold up everyday work. Give the responsible team the context and next steps needed to move a case forward.
The problem
Missing receipts or differences between orders and invoices require information from several people.
What can improve
Build on the reconciliation capabilities available to you. Bring together relevant facts, missing information and the next responsible owner.
The problem
Open items stay unresolved while finance waits for context from purchasing or operations.
What can improve
Prepare the evidence and outstanding questions for accountable reviewers. Keep approvals and financial postings within agreed authority.
The problem
An order or request is blocked, but its next action and owner are unclear outside the team handling it.
What can improve
Show the current blocker and required next step using permitted business records, so follow-up reaches the person who can resolve it.
The problem
Incomplete or conflicting information causes downstream corrections and encourages manual workarounds.
What can improve
Prioritise discrepancies for the responsible owner and evaluate critical business scenarios when the process changes.
An illustrative workflow
An illustrative process for resolving a difference between an invoice and its supporting records.
Identify the relevant order, receipt and invoice information within permitted access.
Show the discrepancy, missing evidence and person responsible for the next step.
The accountable team reviews the evidence, approves the action and confirms the outcome.
Review the current setup, available capabilities and responsibilities before agreeing the change. Begin with one exception or handoff; financial decisions and record changes follow the client’s approval process.
Agree a baseline and evaluate completed work, including review and correction. Measures depend on the process and the consequences of an error.
Tell us what happens today, where work gets stuck and what you would like to improve.